The Jacket is just OK. The picture looks a lot better than the real jacket. The jacket looks like something you buy in a discount store, but the jacket is not the worst thing of the whole experience. I am extremely disappointed with this purchase and the way the seller handles information and additional fees. The price advertised for the jacket is only part of the story, with significant extra costs for import duties (50 euros) customs, and delivery that are not clearly explained upfront (137 euros)
The seller’s website makes vague references to potential fees charged by the seller's chosen delivery company, leaving the customer without a clear understanding of the final cost before placing an order. These are not minor additional expenses; they increase the item's price by almost 200 Euros.
Even more concerning is the seller’s casual mention of the financial consequences of returning an item. Delivery costs, customs charges, and restocking fees can consume practically the entire amount paid for the jacket, leaving the customer with very little refund. In other words, if you are unhappy with your purchase or the item does not meet your expectations, you could end up losing most of your money.
This is an unacceptable way to treat customers. All significant costs and the potential financial consequences of a return should be communicated clearly and prominently before the purchase, not hidden behind vague wording or presented as an afterthought.
I strongly recommend that potential buyers carefully read the terms and calculate the total cost, including the possible cost of returning the item, before ordering. The advertised price can be seriously misleading, and the financial risk falls almost entirely on the customer.
Overall, a very disappointing experience. Transparency should be the bare minimum when selling online, and customers deserve to know exactly what they are paying for and what they stand to lose if they need to return an item.
